Square - Making Payments from your iPhone

December 16th, 2009 | Posted in E-commerce, Internet Industry Bits

With the release of Square, you will soon be able to take payments from your iPhone and eventually other phones will follow. Imagine you are at an off-site event, art festival, concert, fundraiser, or farmer’s market. People don’t carry cash like they used to so, too often opportunities are lost for the budding merchant, small business, or non-profit. The device is so inexpensive to manufacture that we can expect it being virtually free since the revenue will come from transaction fees. I do think the greatest hurdle is not technology integration, ease of use, marketing, or pricing but rather overcoming consumer fears about swiping their credit card data to a stranger’s phone. The fear of fraud, stolen identities, access to bank accounts will slow the adoption of Square and other forthcoming solutions that allow micropayments. Our cost-conscious, $.99, I-want-it-for-free culture has forced the industry to come up with a solution for micropayments since so much content that was previously considered a premium has become devalued and commoditized. Square and micropayments are an eventuality but I won’t be handing my Visa over to anyone for quite some time.

Charitable Donations Increase Sales at Checkout

December 9th, 2009 | Posted in E-commerce, Internet Industry Bits

Several companies at the 2009 PayPal Developer’s conference said that giving consumers the option to make a donation to the charity of their choice at the point of online checkout, increased sales. There are several reasons why I believe this happens. 1) People want to give but they do not want to be put on a never-ending mailing list. The company acts a buffer between the consumer and the charity. 2) People want to give to causes that are relevant to them or people they know. 3) People want to do something positive but don’t want to make a time commitment 4) People perceive the company they are buying from as more trustworthy and legitimate because they are charity-minded and not 100% profit-minded. Who doesn’t want to do business with companies that socially responsible and care about worthy causes?

The ecommerce challenge is to make the charitable donation process easy. If it takes more than 1-click, consumers will bypass the step in the interest of time. Think of how many times you abandoned a shopping cart because the process was more involved than you expected. On the web, every small marketing advantage helps. As more companies increase sales by even small percentages, eventually charitable giving at checkout will become common practice. Further, we could see shopping carts adding charitable donation capabilities as an add-on module.