
News and Perspectives
Social Media Marketing Part 1 - It’s Not About Facebook & Twitter
April 2nd, 2010 | Posted in Internet Industry Bits
When people hear “Social Media Marketing”, words that first come to mind are Facebook and Twitter. However, those are only two channels that can be used in a social media marketing (SSM) strategy. Social media marketing is about 1) Engagement and 2) Building Communities. By engaging with your audience you form a tighter relationship that pays off in different ways. You might be considering new product ideas, or new features - want to know what your target market thinks? Engage them in a discussion forum, survey, contest, quiz, poll, email, blog, or coordinate an offline event. Building communities cultivates brand affinity and brand loyalty among your users. How you do that depends on your industry, business, desired results, and corporate culture. Your employees must be empowered - and trusted - to interact directly with customers. Your corporate culture must be aligned with your SMM strategy. You must know what you want to achieve with your SMM strategy. You must not follow a B2C strategy if you are a B2B company. IBM’s conclusion from their SMM learnings is Business Model + Corporate Culture + Desired Values = Social Media Marketing Success. Part 2 will feature case studies of successful SMM strategies.
Square - Making Payments from your iPhone
December 16th, 2009 | Posted in E-commerce, Internet Industry BitsWith the release of Square, you will soon be able to take payments from your iPhone and eventually other phones will follow. Imagine you are at an off-site event, art festival, concert, fundraiser, or farmer’s market. People don’t carry cash like they used to so, too often opportunities are lost for the budding merchant, small business, or non-profit. The device is so inexpensive to manufacture that we can expect it being virtually free since the revenue will come from transaction fees. I do think the greatest hurdle is not technology integration, ease of use, marketing, or pricing but rather overcoming consumer fears about swiping their credit card data to a stranger’s phone. The fear of fraud, stolen identities, access to bank accounts will slow the adoption of Square and other forthcoming solutions that allow micropayments. Our cost-conscious, $.99, I-want-it-for-free culture has forced the industry to come up with a solution for micropayments since so much content that was previously considered a premium has become devalued and commoditized. Square and micropayments are an eventuality but I won’t be handing my Visa over to anyone for quite some time.
Charitable Donations Increase Sales at Checkout
December 9th, 2009 | Posted in E-commerce, Internet Industry BitsSeveral companies at the 2009 PayPal Developer’s conference said that giving consumers the option to make a donation to the charity of their choice at the point of online checkout, increased sales. There are several reasons why I believe this happens. 1) People want to give but they do not want to be put on a never-ending mailing list. The company acts a buffer between the consumer and the charity. 2) People want to give to causes that are relevant to them or people they know. 3) People want to do something positive but don’t want to make a time commitment 4) People perceive the company they are buying from as more trustworthy and legitimate because they are charity-minded and not 100% profit-minded. Who doesn’t want to do business with companies that socially responsible and care about worthy causes?
The ecommerce challenge is to make the charitable donation process easy. If it takes more than 1-click, consumers will bypass the step in the interest of time. Think of how many times you abandoned a shopping cart because the process was more involved than you expected. On the web, every small marketing advantage helps. As more companies increase sales by even small percentages, eventually charitable giving at checkout will become common practice. Further, we could see shopping carts adding charitable donation capabilities as an add-on module.
PayPal Developer Conference 2009
November 5th, 2009 | Posted in E-commerce, Internet Industry Bits
After attending PayPal’s Developer Conference this week, I left with some conclusions as it relates to commerce on the web. First, PayPal will continue to dominate the online payment market because: 1) It has more years of experience in dealing with fraud, security, international, and regulatory challenges than any other provider; 2) By opening up the PayPal platform to developers, they have effectively expanded their available market by enabling “new uses and new users”; 3) The added benefit of opening the platform is that PayPal learns more from the real-world applications which enables them to improve their products more quickly; 4) Virtual currency, micropayments, recurring billing are all growing and enabling new business models that are more viable than “traditional” online commerce (E.g. physical goods); 5) Social commerce will also expand businesses and consumers go to “trusted” marketplaces such as Facebook and PayPal’s Adaptive Payments will enable commerce applications within these applications.
PayPal’s CTO outlined a few key objectives one of which is to make PayPal a reliable online provider of personal identity. The problem they are attempting to solve is that we can have dozens of online accounts, each with a different username and password and this is unnecessary. With personal credentials already verified within one’s PayPal account, we can anticipate companies relying on those credentials, and users condensing or consolidating their online account information. This is similar to the goal of OpenID.
White House opens Web site programming to public
October 25th, 2009 | Posted in Internet Industry Bits
Today, the White House announced it was changing the platform on which the White House website is built. Why are they doing this and what does it mean? The intent is to make the site more interactive by allowing people to participate in discussions as a community. The site will be based on the open-source Drupal Content Management System (CMS). Drupal is widely regarded as the most well-developed CMS for launching community-driven websites and ranks near the top for the most popular and widely used CMS. Drupal, like other CMS’s, can be used for everything from a one-person blog to a mass media news organization like CNN. It is built under the open-source model where anyone can contribute to the project by writing modules, plugins, extensions, themes, and even the source code. The adoption of Drupal by the White House is the highest-profile endorsement of both Drupal and open-source programming and it comes as a surprise because most enterprise and government IT uses Microsoft Windows.
How Many Search Engines Are Relevant?
October 21st, 2009 | Posted in Internet Industry Bits, Search EnginesThere are a small handful of search engines that are relevant on the world wide web. According to this report on Search Engine Market Share by Net Applications, we see that Google (as measured globally) has 83% market share at the time of this writing. Yahoo! Global is a distant second with Biadu (China) and Bing, Microsoft’s new search engine that replaces MSN, remaining in terms of real competition and choice. Another company that does a better job of organizing the content returned from a search is Kosmix. Kosmix is not trying to be a Google-killer but instead, be the leader in its niche which is about “search aggregation” - aggregating the content from different sources and media types and presenting it in a more organized, user-friendly manner. What this means to business owners is that when service providers offer you an SEO package that includes submitting your site to hundreds or thousands of search engines - be wary, and do not hesitate to question them further. Maintain the same skepticism you have when watching those infomercials about making millions in real estate.
Consider Your Brand When Choosing a Domain Name
October 13th, 2009 | Posted in Branding, Domain Names
When deciding on a domain name, often the preferred choice is already registered and most people are not inclined to seek a potential buyout. A second option is to consider derivatives of preferred domain name. E.g. trinityriveronline.com. However, that approach can dilute your brand since ‘online’ is a generic keyword and has little to no added value. While most people and businesses want a “.com” Top Level Domain (TLD), it is not always feasible. The next consideration is alternative TLDs (ie .net, .org, .info, et al). In most cases there are no rules that prohibit using them for unintended purposes. A for-profit company can use .org and a non-profit can use .com. To some degree, the choice of a TLD is similar to a street suffix such as “Ave., Rd, St., Pl., and Ct”. - there is no material difference but perception can be an influencing factor in the final decision. Finally, there is debate over the value of choosing a keyword-based domain name like “best-camera-prices.com”. The consensus is that the little value it has for Search Engine Optimization is not enough to compromise ones brand. As evidence, the most successful, popular, and recognizable properties on the web do NOT use keyword-based domains. Yahoo!, Google, Amazon, eBay, YouTube, FaceBook, Twitter, and Bing.
After attending last week’s Social Business 2010 conference in Petaluma, CA, I am more convinced that Facebook will become the center of the web in a few short years. First, the statistics. With over 400 million users, FB has the 5th largest population on earth. Second,
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