In a recent article about annual loss of $300,000,000 in online sales, we are reminded that User Interaction with your site is imperative. Regardless of whether the number is in the hundreds or millions, the problem is that customers do not want to be stalled or inconvenienced during their shopping experience. In the online world, shopping cart abandonment is all too easy. Think about it - how many often do you say “no thank you” at a Borders or Barnes & Noble bookstore or other retailer when asked if you want to open an account (”it only takes 5 minutes and you’ll save 20% today”) at the point of checkout? How about other retailers, supermarkets? Consumers value their time more than their money - sometimes. Account registration should be optional otherwise, the email addresses you gather from those who do register are canceled out by the revenue loss from those who “walk” away.
News and Perspectives
SEO vs. SEM - Do you know the difference?
May 8th, 2009 | Posted in Search EnginesMany people new to marketing on the web confuse Search Engine Optimization (SEO) with Search Engine Marketing (SEM). It helps to think of SEO as doing “on-page” work and SEM as “off-page” work. SEO is the process of making your website 1) Easily indexed by the major search engines; 2) Funneling your visitors (including search engine spiders) to the desired page or call-to-action. Just a few SEO techniques would include:
- Put keyphrases in title (H1, H2,..) tags
- Link to funnel page using keyphrases in anchor <a href=”"> tags
- Link other pages to funnel page.
- Put most important content at top of page
- Avoid using Javascript-based navigation menus
- Use clean XHTML/CSS page layouts
- Avoid putting keyphrases in media (graphics, Flash, audio, video)
- Setup a blog on your site and regularly write articles that contain your keywords
SEM should be part of an overall marketing campaign in which you define a strategy for driving traffic to your site - and more specifically, a particular page on your site - for your desired keyphrases. This campaign can include Google Adwords and other pay-per-click (PPC) advertising, social bookmarking, social networking, user forums, directories, backlinks, and any other “vehicle” that provides a means for linking back to your site using your desired keyphrases.
When people want to “SEO their site” - that’s good, but there is more involved in getting your site ranked on any search engine. You have to view the full picture and have a strategy that makes sense for your business, content, and objectives.
Get Skype to Keep Your Cellphone Deduction
April 16th, 2009 | Posted in Internet Industry Bits
Starting in 2008, you can no longer deduct your cell phone bill as a business expense unless you already have a landline and the cell phone is used exclusively for business. This is new rule will be a rude awakening to many people. More and more people have been avoiding landlines in favor of cell phones to limit expenses. And as more people are using the iPhone which costs $1,000 or more per year, the loss of this deduction is certainly significant. What is solution? Get a subscription to a VoIP (Voice over IP) provider like Skype. For $3 per month, you can have a Skype subscription make and receive calls from your computer with great audio clarity and that will satisfy the requirement to have a dedicated landline. Skype also has international plans to make or receive calls when out of the country. You can get a “Skype to go” number if you are going abroad.
Web2.0 Expo 2009 at Moscone
April 4th, 2009 | Posted in Internet Industry Bits
Web 2.0 Expo was surprisingly low-key and there was a mixed bag of exhibitors but a few new tools had some cool-factor. That said, a few categories had multiple representation. Cloud computing, customer communities, out-sourcing, and new site analytics tools. Odesk.com helps you find freelancers and contractors - of any kind - to do specific project tasks. Clients pay the service providers directly and odesk takes 10%. Oneeko.com had a slick, concise demo of their product which allows screen sharing - no downloads require - runs in Flash and you can have up to 8 users at a time. You set the ‘window’ to limit what part of your screen is shareable and it can automatically conform to fit a specific application window. They’re Skype certified so, you can be on Skype and immediately add people to your screen share session.
We Produce Best Western International Corporate-Compliant Websites
April 1st, 2009 | Posted in Best Western Hotel Websites, News and PerspectivesTrinity River is an expert on the Best Western International (BWI) website design guidelines which include the BWI brand logo, colors, imagery, navigation, booking module, layout and typography. We know how to localize the content to be relevant to your vicinity. We can provide suggestions for content or copywrite content for you. Contact us for a free consultation!

Important Tenets About Search Engines
March 22nd, 2009 | Posted in Internet Industry BitsEvery organization wants to be on the first page of Google Search results. However, there are a few things to remember about how search engines work.
1. Search Engines (SE’s) serve users not websites. Their sole objective is to produce the most relevant results based on what the USER is seeking.
2. Search Engines do not create demand. If no one is searching for your desired keyword phrase, Google and Yahoo! and the many others (yes there are dozens of lesser known search engines) will have little to no reason to find and display your website. Remember site traffic comes from interested users, not from search engines - even though the search engine may be the means of getting there.
3. Search Engine nirvanna occurs when your site contains unique content that is in high demand. If your site is the only one offering information that everyone is seeking, search engines will be your best friend. If you are selling iPods, or are discussing American Idol on your website, SE’s will have little value.
4. Content is and will remain King. Take the focus and priority off the textual content on your site, and you diminish the value of your site to users and therefore, to search engines as well. Flash, Javascript, Images, Graphics, and other non-textual elements are not SE-Friendly. They should be used if they uniquely convey a message or have some functional value to the users on your site.
5. Search Engine’s are Not Static. The web changes every second. SE’s stay on top of these changes to ensure they are always serving the most relevant results. Therefore, your website’s ranking will rise and fall like the tide because the web is a fluid medium and you cannot control the content on other websites.
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